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General Inquiries

Welcome to our general inquiries page.

Members: We have a special section for you. Visit the Member Contact Information page for a complete list of important phone numbers and contact information including medical and pharmacy preauthorizations, utilization management, complaints and appeals, claims addresses and more. Thank you.

Website Support

Have a question about the site? Contact the Net Support Team at 866-213-0802 from 8:00 AM - 6:00 PM.

Secure Messaging

As a member of Coventry Health Care of Louisiana, Inc., you may submit questions to us electronically through My Online Services, our secure member functionality. By clicking the Message Center link in the gold left navigation bar on My Online Services, you can submit questions and be guaranteed that your question remain confidential.

Offices

Baton Rouge

4000 S. Sherwood Forest Blvd.
Suite 101
Baton Rouge, LA 70816
225-296-8912
866-757-7930 - Toll Free

Metairie

3838 N. Causeway Blvd.
Suite 3350
Metairie, LA 70005
504-834-0840
800-245-8327 - Toll Free

Shreveport

920 Pierremont Road
Suite 308
Shreveport, LA 71106
318-865-9887 
866-896-3568 - Toll Free

Members

Member Contact Information

For a full listing of all important contact information related to member care, please visit our Member Contact Information page.

Medical Preauthorizations

Phone

504-834-0840
800-245-8327 - Toll Free

Fax

504-832-3160
800-459-5612

Pharmacy Preauthorization

You may contact our Pharmacy Help Desk at (800) 378-7040 or dial the Customer Service number located on the back of your member ID card.

Utilization Management

Utilization Management staff are available to answer utilization management questions by phone Monday through Friday 8:00 am to 5:00 pm CST by calling the preauthorization lines above or by calling the Customer Service number on the back of the Member ID card.

Utilization Management may also be reached by fax 24 hours a day, 7 days a week at the above preauthorization fax lines.

Communication of Utilization Management
Utilization Management staff is available Monday through Friday from 8:00 am to 5:00 pm CST via our toll free number at 800-245-8327 to assist you with questions you may have about the Utilization Management process. Members can access the Utilization Management Department via the Customer Service number located on the back of your member ID card. The call may be directly transferred from the customer service representative into the Utilization Management department where a staff member will identify themselves by name and title.

After normal business hours, callers will hear a recorded message with instructions on how they can reach a Health Services Utilization Management staff member or will have the option to leave a message which will be responded to the next day. Our UM staff will identify themselves by name, title and organization name when initiating or returning calls regarding UM issues.

Coventry offers TDD/TTY services for deaf, hard of hearing and speech impaired members.  For Louisiana members, to reach a telecommunications device for the deaf (TDD/TTY), call 711 or 800-846-5277.

Language assistance via the language line is also available for members if there is a need to discuss UM issues. Our Customer Service Department will contact the Language Line for interpreter services when necessary.

Customer Service

800-341-6613
Monday-Friday 8 AM to 6 PM CST

Support

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Members

CHC of Louisiana

1720 South Sykes Dr.

Bismarck, ND 58504

800-341-6613

 

Providers

CHC of Louisiana

3838 N. Causeway Blvd, Suite 3350

Metairie, LA 70002

800-245-8327

Sales

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Employers

CHC of Louisiana

3838 N. Causeway Blvd, Suite 3350

Metairie, LA 70002

800-245-8327

Brokers

CHC of Louisiana

3838 N. Causeway Blvd, Suite 3350

Metairie, LA 70002

800-245-8327

Request More Information

Use our online form to submit a question or request more information.

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